Returns
At Glow, we’re committed to delivering quality products that you’ll love. Due to the medical and hygiene nature of this product, we do not accept returns, refunds, or exchanges.
If you experience an issue with your Glow Smart Breast Pump, such as receiving a defective product or encountering a malfunction during the warranty period, please follow the Warranty & Defects process below. For anything unexpected, our support team is here to help—reach out at support@glowing.com.
Warranty
Warranty Period
Your Glow Smart Breast Pump is covered by a 1-year warranty for manufacturing faults, starting from the date you placed your order.
Warranty Coverage
This warranty applies to normal wear and tear resulting from proper use, as outlined in the user manual. It covers the motor parts of the wearable pump only.
The warranty does NOT cover:
- Damage resulting from misuse, abuse, rough handling, or negligence.
- Unauthorized disassembly, repair, or modification.
- Liquid damage, including water or milk infiltration into the motor.
- Damage to accessories.
- Claims without valid proof of purchase.
Reporting a Defective Item or Submitting a Warranty Claim
If your breast pump is defective upon arrival, or if it develops an eligible issue during the warranty period, please contact our Customer Support Team at support@glowing.com with the following information:
- Proof of Purchase: Attach your order confirmation email or other valid proof of purchase (required for all warranty and defect claims).
- Visual Evidence: Include videos or photos that clearly show the issue or defect.
- Serial Number: Provide the pump’s serial number (e.g., GL00001), which is printed on the motor.